http://www.newcommreview.com/?p=408
reading notes:
field of wiki is multidisciplinary, crosses fields of: particip communication tools, design, group practices, indiv psychology, management skills, tech design.
In lit of collaboration, there are a few salient issues:
* how encourage people to contribute knowledge when it is central to their workplace evaluation. how disincentivize knowledge hoarding
* how deal with group dynamics
* how make central to work flow vs. add on.
* how support learning curve
Tips:
* must create reward systems that focus on sharing knowledge.
* wikis won't work for top-down orgs
* may be better for creative vs. structured work
* understanding structure of wiki can be an initial challenge
Success Factors [this section is great]
* support reputation development
* pay attention to design
* make clear procedures and discipline
* define user responsibilities
* decide on content strategy
* train and create buy in
Comments